Continuous Quality Improvement in Healthcare: Optimising patient safety, experience and outcomes

Two evidence-based approaches for improving quality and patient safety in primary care are presented.

1. Multi-Source Feedback (MSF) is a workplace-based activity where doctors receive structured feedback on their interpersonal/communication skills and professionalism from patients, peers and co-workers, and it also involves a self-assessment. MSF is highly recommended as part of the Medical Board’s Professional Performance Framework and requirements for their proposed new CPD framework.
2. General practices, Aboriginal Medical Services, medical deputising services, after hours services, and Royal Flying Doctor Services in Australia are recognised for their commitment to safety, quality and continuous improvements with the award of practice accreditation.

This recording of the MEDCON22 session provides insights on how primary care clinicians can engage in continuous quality improvement.

1. Name two evidence-based approaches for improving quality and patient safety in primary care.

Presented By: Australian General Practice Accreditation Limited (AGPAL) and Client Focused Evaluation Program (CFEP) Surveys

Speakers: Dr Stephen Clark, Group Chief Executive, AGPAL and Melanie Wentzel, Operations Manager, CFEP Surveys Australia

Accreditation: Self-directed